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Terms & conditions
The basis on which we provide management services, and what happens when something needs sorting out.
Scope of services
Glen Bridge Management Company Ltd provides residential block and estate management services. The services provided for any particular development are those set out in the management agreement or written instruction for that development. Nothing on this website is an offer to provide a service that has not been agreed in writing.
Instructing us and how an agreement is formed
An instruction is formed when we confirm it in writing, whether that follows a conversation, an email or a form submitted through this website. Prices shown on this website are guide bands for information and are not a binding quotation. Where a figure has been confirmed in writing for your development, that written figure applies.
Access, scheduling and performance
Work on shared parts requires access to communal areas. We will give reasonable notice where notice is possible, and we ask residents to allow access when it has been arranged. Where a delay is caused by access, parts or weather, we will tell you rather than let the job sit silently.
Changes, cancellation and notice
A management appointment may be ended in line with the notice period set out in the management agreement for that development. Individual works may be changed or cancelled before the contractor has been instructed; once work has started, costs already committed may still be payable. Any cancellation should be given to us in writing.
Charges, invoicing and payment
Charges are made in line with the service charge arrangements for the development and are reconciled against actual expenditure annually. Where a guide band is shown on this website it is indicative only. Payment terms are those stated on the invoice or in the management agreement.
Complaints
If something has gone wrong, tell us and we will look at it. We will acknowledge the complaint, say who is dealing with it, and give you a written response. Where we have made a mistake we will say so and correct it rather than defend it.
Limitation of liability
We are responsible for the services we provide and for the reasonable care with which we provide them. We are not responsible for the acts or omissions of contractors beyond the selection, instruction and inspection described in our service; nor for loss arising from circumstances outside our reasonable control. Nothing in these terms limits liability that cannot be limited by law.
Governing law
These terms are governed by the law of Northern Ireland, and disputes are subject to the jurisdiction of the courts of Northern Ireland.
Last updated September 2026 · Glen Bridge Management Company Ltd · Company No. NI664952 · Privacy