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Resident guidance
One point of contact, one route for a fault, and a way to escalate when something is not moving.
What it covers
Resident guidance
A managing agent is only useful if you can reach them and if the person you reach knows your building. Every development we manage has a named contact, and a route for the things that need escalating beyond them.
Much of what residents ring about is answered by a short explanation rather than an inspection: who is responsible for the inside of a flat and who is responsible for the shared parts, what the charge covers, how an owners’ meeting works. We would rather explain it once, clearly, than have you chase it.
Included
What you get
- A named contact for the development, with direct contact details
- Fault reporting by form, email and telephone, all logged the same way
- Clear guidance on what is shared, and what is not
- A written route for a complaint, with a named person handling it
- Support for owners’ meetings, papers circulated in advance
- An escalation route when a decision is taking too long
Four steps
How it works
Find your contact
Every development has a named contact, given to residents when we take the building on.
Report or ask
Faults and questions come to the same place and are logged the same way, so nothing depends on who happened to pick up the phone.
Get an answer
You get an acknowledgement and a name. If something is holding an answer up, we tell you rather than go quiet.
Escalate if needed
If it is not moving, there is a written route to escalate, with somebody accountable at the other end of it.
Indicative band
Guide price
Resident & leaseholder support
Note. The bands above are guide figures for a typical development and are shown so you can judge the order of things before you speak to us. The figure that applies to your building is confirmed in a written quotation once we know what the development actually includes. Nothing here is a fixed price and nothing here is a fee we add on top without telling you first.
Talk to us
Ask about resident guidance
Tell us about the development and we will tell you plainly what we would do, and what it would cost.
Glen Bridge Management Company Ltd · Residential block and estate management · Contact us →